I’m pretty wary of people who call themselves “image consultants” because it sounds so pretentious. What is my “image” anyway? Is it the way I look? How I dress? The way I act? How well I photograph?
I’m also wary of someone who calls herself a “renowned image consultant.” That’s even more pretentious.
Anyway, I was about to trash a PR release about FOF Janice Hurley-Trailor, a “renowned image consultant” but one of her quotes caught my eye: “Even the best-dressed, best groomed people can compromise their image (there’s that word again!) if they don’t communicate well.”
Hmm, I thought, how true. So I read on and loved Janice’s tips on how to communicate better. Here are two of them:
On Interrupting: Don’t stop someone in the middle of a sentence to insert your opinion. This is a common communication flaw. Let others finish their sentences and thoughts before saying a thing. “Insert a pregnant pause before you answer someone’s question and you’ll effectively communicate that you really listened to what was said and gave ample consideration to your response,” the release said.